TELEPHONE SALES TRAINING

We provide bespoke, onsite training for clients across a wide range of industry sectors. Listed below are some examples of the types of sales programmes we have delivered:

(Click on the title for summary details)

  • Outbound Sales Calling - Module 1 - Outbound Introductions & Cold Calling
  • Outbound Sales Calling - Module 2 - Initial Objections & Information Gathering
  • Outbound Sales Calling - Module 3 - Presenting Sales & Buying Signals
  • Outbound Sales Calling - Module 4 - Closing Sales & Objections
  • Inbound Telephone Sales
  • Advanced Telephone Sales (inbound)
  • Promoting Additional Products / Services to Existing Clients
  • Outbound Calling - Gathering Customer Feedback (Net Promoter Score NPS)
  • Up-selling on Inbound Calls
  • Negotiation Skills

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Opinion & Advice

Helpful Hints

‘Thank you for the excellent training programme you organised and ran for the Home Office Personnel Helpdesk. You invested time to identify our needs without the usual hard sell and were prepared to meet our requirements at such short notice. We learned many new tips to put into our helpdesk operation. 10 out of 10 for preparation and presentation.’

Personnel Manager, Home Office',