Telephone Etiquette Tips

The importance of ownership & reassurance in customer service:

Read the full article:
http://teleconsultancy.blogspot.com/2011/06/what-every-customer-wants.html

Responding positively to customer enquiries:

Read the full article:
http://teleconsultancy.blogspot.com/2011/05/responding-positively-to-customer.html

Avoiding the Clichéd Call Close:

Read the full article:
http://teleconsultancy.blogspot.com/2011/02/opinion-avoiding-cliched-call-close.html

Telephone Sales Tips

10 phrases to avoid when making sales calls:

Read the full article:
http://teleconsultancy.blogspot.com/2011/04/10-introductory-phrases-to-avoid.html

Avoiding the word "Just"

Read the full article:
http://teleconsultancy.blogspot.com/2011/03/one-word-to-avoid-when-making-outbound.html

Outbound call Introductions:

The importance of having a statement of intent in your outbound introductions.

Read the full article:
http://teleconsultancy.blogspot.com/2011/03/advice-opening-statements-outbound.html

Quote follow up calls:

Advice on how to make effective quote follow up calls.

Read the full article:
http://teleconsultancy.blogspot.com/2011/03/advice-quote-follow-up-call.html

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Opinion & Advice

Helpful Hints

‘Thank you for the excellent training programme you organised and ran for the Home Office Personnel Helpdesk. You invested time to identify our needs without the usual hard sell and were prepared to meet our requirements at such short notice. We learned many new tips to put into our helpdesk operation. 10 out of 10 for preparation and presentation.’

Personnel Manager, Home Office',