Welcome to TCTC

The Telephone Consultancy & Training Company (TCTC) was established in 1996 and is the trading name of Telecom Excellence Limited.

We are experts in the design and delivery of bespoke telephone training packages.

We specialise solely in the development of telephone quality and sales. We are not one of the many general training providers who offer limited telephone skills courses as a small part of a wider portfolio.

We create unique training programmes around the exact scenarios your staff encounter within your organisation. This tailored approach is one of the main reasons why some of the world's best known brand names are included on our client list.

TCTC is also an excellent source of independent information on telephone development.

Our Telephone Tips section is designed to offer practical and thought provoking advice on developing telephone quality. Our twitter and blog pages provide useful and at times amusing insights into some of the best and worst telephone practices.

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For more information on our services please call us directly or click the contact me button below.

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Opinion & Advice

Helpful Hints

‘Thank you for the excellent training programme you organised and ran for the Home Office Personnel Helpdesk. You invested time to identify our needs without the usual hard sell and were prepared to meet our requirements at such short notice. We learned many new tips to put into our helpdesk operation. 10 out of 10 for preparation and presentation.’

Personnel Manager, Home Office',