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About Us

Expert Training & Assessment

The Telephone Consultancy & Training Co (TCTC) was established in 1996.  We are specialists in the design and delivery of bespoke telephone training and assessment programmes for businesses of all sizes.  Our primary areas of expertise are:


  • Customer communication by telephone
  • Proactive telephone sales


Our tailored approach is one of the main reasons why some of the best known and most successful brand names are included on our client list. 





Customer Experience

We understand the difference between customer service and customer experience. We can help your people to see that creating a first class customer experience is about much more than just delivering good customer service.


We can help your business achieve exceptional levels of customer experience by assessing your live calls and providing concise and inspiring feedback for your staff.